RETURN goods

The Products We Sell Are Guaranteed By The Manufacturer or MDS Associates Won't Sell It

Our goal is that you're completely satisfied with your purchase. To reduce the possibility of returned merchandise, we offer free evaluation samples on most items. If you're not satisfied, simply return your purchase in its original packaging, with your invoice/packing list within 30 days of your purchase and we will exchange your order or credit your card minus the shipping charges. If an item was sold with "free shipping", our outbound shipping cost will be subtracted from your refund. Also, many manufacturers charge a "restocking fee" and shipping for returned items. If applicable, these fees will be deducted from your refund once the manufacturer receives the returned merchandise. To return an item, please phone MDS or send an email through the contact us page to obtain a courtesy Return Goods Authorization Number (RGA).

Non-Returnable Items

We cannot accept items that have been laundered, stained or altered in anyway. Also unacceptable are open or partially consumed items. Under no circumstances can we accept returns that are special order or custom made items unless they are deemed defective by the factory. All returned merchandise must be in original condition, and must include all original packaging materials and accessories.

Damaged Shipment

Please make sure to inspect the package at the time of the delivery. If there appears to be damage to the item OR the box, please make a note on the delivery paperwork. You may write "product damaged" or "box damaged" on the paperwork. Also, please contact us immediately so we may process your damage claim. We will need pictures of the damaged product and box.

You are required to inspect your order and ensure all parts are present and arrived in good condition BEFORE you dispose the boxes and packing materials. You must contact us within 48 hours if any item is damaged. In the event you need to return product(s) due to damage, the item(s) MUST be in the original packaging and at the original delivery location in order to set up a pick up.